Understandably, personalized and custom items may not be returned for a refund.  All other items will not be accepted without written authorization from Rainbow Sign & Banner.  A restocking fee may apply.

Rainbow Sign & Banner will use reasonable efforts, upon your request, to change or cancel your order prior to production.  If the order has not yet started the production process, no additional change or cancellation fees will be applied.  If your order is changed, the setup fees may vary from the original quote depending on your requirements.

If the order has reached the pre-production set up phase, there may be cancellation or change charges that apply. If your order is changed, the setup fees may vary from the original quote depending on your requirements.

If an item has begun production, unfortunately, we cannot stop or change the order.  We can, if you wish, prevent shipment or redirect it.  You will be charged the full amount of the order for all orders canceled at this stage.

If there is an error with your order Rainbow Sign & Banner will make every effort to rectify the error as expediently as possible. Due to the nature of custom products, personalized and custom items may not be returned for a refund.