Our Service Statement
OUR CUSTOMERS:
- Employ us and pay our salaries.
- Are our best advertisers and greatest salespeople.
- Satisfaction is our ultimate goal and greatest reward.
OUR SERVICE AIMS TO:
- Build lasting relationships.
- Make our customers look good and feel important.
- Provide confidence and assurance to our customers.
IF YOU WRITE, FAX OR E-MAIL US, WE WILL:
- Do our best to respond within 1 hour of receiving the message.
- Follow up with a phone call, providing you with job status or plan of action.
IF YOU TELEPHONE US:
- A live person will answer within 3 rings.
- We will ask for your name, then address you by it.
- We will answer your questions or direct you to someone who can - taking ownership in the call.
- Will not leave you on hold for more than 1 minute without checking back for further instructions.
- We will tell you when our next communication can be expected.
AT THE FRONT COUNTER WE WILL:
- Greet you promptly and with a smile.
- Do everything in our power to keep you from waiting.
- Be attentive and honest, interpreting your needs and expediting them accordingly.
- Thank you for coming in.
IF YOU HAVE A COMPLAINT WE:
- Want to hear it.
- Will listen attentively and objectively, working to provide a fair and positive resolution.
- It will be welcomed, that we may have the opportunity to improve ourselves, our products, and our services.
YOUR ASSISTANCE IS IMPORTANT, WE ASK YOU TO:
- Expect the very best from every Rainbow Sign team member.
- Explain how we can assist you by providing us with detailed and accurate information.
- Please, invite your friends and family to utilize our products and services
